Intelity created the world’s first interactive hotel guest service technology via guestroom touch screens and a “back end” ticket/request/content management tool. Read ICE by Intelity reviews about their top rated Staff Task Management & Collaboration for hotels. The RDP property management system interfaces with Intelity’s ICE (Interactive Customer Experience) program. ICE allows guests to enter requests such as.

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Intelity’s Guest Service Platform is the All-Inclusive Hotel Solution

Track every order with robust metrics available to your staff, allowing them to easily modify and update the application in real-time, as well as, add lead times to each item. ICE is the foundation of the Intelity platform. See what features your guests like automated and build business intelligence to help tailor your offerings.

The In-Room Dining feature makes it simple and convenient for guests to use tablets or a branded mobile app to review signature dishes.

What Have Other Hoteliers Icr With a desktop interface or a downloadable iPhone app, Request Manager allows you to view requests, their statuses, and make real-time updates to tickets.


Luxury Hospitality, Made Smarter. In-Room Dining Track every order with robust metrics available to your staff, allowing them to easily modify and update the application in real-time, as well as, add lead times to each item.

Guests have the ability to browse through the Mobile Dining menu then choose what drink or food item they would like to have delivered to their location. The Mobile Dining section of the ICE module was created for an out-of-room guest dining experience where intrlity perfect post-swim craving is never more than a finger swipe away. An investment in the Intelity Platform is an investment in your company.

Hub of the Intelity Platform. Each request can be assigned to the appropriate departments or members of staff in order to maintain a higher level of organization and accountability that can completely change the quality of your guest services.

Increase in room service average checks from upselling through in-room dining menu. Guests have the ability to select modifiers and add additional notes. Exclusive Features Go deep in your hotel business with best in class tools. Receive invaluable metrics and data that can assist your management and staff in not only monitoring guest activity on our platform but also strengthen your guest service policies.


Every single request placed through our interface is viewable to itnelity with detailed information, allowing you to assign your resources as necessary and increase efficiency on a property-wide basis.

Through innovation and listening to guests, the company devised a way to make communication easy and efficient, which results in more effective service. When it comes to guest dining, there are now unlimited possibilities with Intelity.

View the technology that we pair with our platform. Keep Your Guests Delighted. And more effective service enables hotels to create more memorable guest experiences.

Guest Engagement Under One Platform

Each piece of the Intelity Guest Service Platform is beneficial to your hotel. Use available analytics to send more targeted messages and marketing to your guests by category, including rate code and location. Guests can choose to either place an in room dining ingelity or make reservations to eat in the hotel restaurant.